Most of us spend our day to day in a work environment, and sometimes that environment can present unfamiliar situations. When we are able to understand and predict how others will react to what we say, we can be better communicators.

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You will be offered a number of options on how to initially respond to an employee's emotions.

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You will learn from the comments even about the choices you would never make.

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SAVITAR trains you to consider what you are going to say first, not what will happen after and after.